Hotel pickup was prompt, about 5 minutes after the agreed time which is fine. The drive to the mines took longer than expected due to a 15 minute detour to pick up two people at a hotel on the outskirts of town. But the van was comfortable enough so it wasn't that much of a hardship. The tour was really good, and I especially appreciated the audio devices. The live tour guide spoke into her headset and we could all hear her through the device, regardless how far away, as you always had one earphone in your ear and your own individual volume control on the device. The guide was clearly understandable and gave good relevant information. I'm a bit deaf and usually have to walk right next to the guide in order to hear, so it was a luxury to be able to pause where I wanted to, and still be engaged in the tour.